Rainforestation Nature Park:
For same day cancellations and no shows, our cancellation fee is as follows. Attractions – 50%. Meals – 100%
SNBT Tours of the Home and Away film set:
It is compulsory for the customer to reconfirm tours at least 24 hours prior to travel. Failure to do so may result in the booking being cancelled. Cancellations will not be accepted via telephone. Cancellations must be in written form or via email.
SNB Australia reserves the right to charge cancellation fees for the following:
Cancellation 48 hours - 3 days prior to departure: 25% of tour price. Cancellation 24 hours - 48 hours before departure: 50% of tour price. Cancellation within 24 hours of departure or no show: 100% of tour price
SNB Australia reserves the right to alter the itinerary or cancel a tour without notice as may be found necessary for any reason whatsoever including, but not limited to, road, weather or traffic conditions, operational conditions and requirements. Where a tour is cancelled prior to the departure date we shall endeavour to offer the nearest possible departure date or, if this is not acceptable, refund your monies in full. All additional expenses incurred as a result of any delays, cancellations or alterations will be the sole responsibility of the passenger.
Dietary requirements
Important Note: If you or a member of your travel group has special dietary requirements, you MUST advise reservations at the time of booking to ensure adequate arrangements can be made to meet your needs.
Rottnest Express:
Zero to 24 hours (including no shows) before travel = 100% cancellation fee
24 hours to 1 week before travel = 25% cancellation fee
More than 1 week before travel = 0% cancellation fee applied by the tour operator.
Bruny Island Safaris:
Cancellation Policy
Within 24hours of departure 100% of tour price.
Disclaimer – Bruny Island Safaris (BIS) reserves the right to amend itineraries or cancel tours due to unforeseen weather events and seasonal availability of some gourmet products.
Kotahi Tourism:
KOTAHI TOURISM TERMS & CONDITIONS
Kotahi Tourism accepts your booking subject to the following terms and conditions.
Please ensure you read carefully and understand these terms prior to confirming your booking.
1. Booking
Your booking is confirmed on receipt of payment. All participants must confirm bookings in advance. Kotahi Tourism recommends booking early to avoid disappointment.
Prices are per person in Australian dollars. GST is not applicable.
Tickets are transferable. Please notify Kotahi Tourism of the new participant.
Once the tour has departed no portion of the payment is refundable, no exceptions.
Third Party Bookings
Booking vouchers must be shown when booking is made through a third party booking agent (“Reseller”).
Participants who purchased the tour through a Reseller are subject to the conditions of the booking agent.
2. Cancellation Policy
Cancellations will result in the following:
More than 30 days notice: Full refund of the Tour Fee
Less than 30 days notice and more than 24 hours notice: 50% refund of the Tour Fee
Less than 24 hours notice: No refund
No refunds are payable to persons booking with a gift voucher.
Kotahi Tourism reserves the right to cancel or reschedule the tour in cases of extreme weather or dangerous conditions that are not within the control of the guide or Kotahi Tourism. Tours will still proceed if it is raining.
3. Gift vouchers
Gift vouchers are not redeemable for cash and must be used prior to the expiry date. Participants using a gift voucher must ensure they are booked on a tour in order for gift vouchers to be redeemed.
4. Conduct
Kotahi Tourism reserve the right to stop any Participants from continuing the tour if they breach our safety standards, or if the participant is behaving in an unacceptable manner or affected by any substance.
Any person who is expelled from the Tour on this basis will forfeit the Tour Fee.
5. Safety
The tour route includes walking up and down stairs, over uneven ground and crossing busy intersections - "the activities'
Due to the nature and extent of the activities, you warrant that:
a. You are physically and mentally able to undertake the activities;
b. You have no pre-existing condition that may be affected by the activities; and
c. You have adequate and appropriate footwear and clothing for the activities.
You understand and agree to accept full responsibility for your own safety and wellbeing during the tour. This includes paying due care and attention to traffic, pedestrians and other potential obstacles and dangers.
Kotahi Tourism accepts no liability whatsoever for any loss or injury incurred as a result of participation in the tour to the extent permitted by law. In the event that any statute prevents liability being excluded or modified then this clause shall be interpreted as applying only to such liability that can be excluded or modified by agreement between the parties.
Kotahi Tourism accepts no liability for any loss or damage to your personal property while on the tour, including but not limited to personal belongings, valuables, photographic equipment or clothing.
6. Indemnity
You agree to indemnify Kotahi Tourism from and against any claim by a third party for loss or damage (and the legal costs incurred in defending the same) arising out of your conduct while participating in the Tour, or due to any breach of these Terms and Conditions.
Kotahi Tourism is not liable for any loss, damage or inconvenience arising from or incidental to any delay in the scheduled tour taking place.
Any loss or damage to third party property is solely your responsibility.
7. Miscellaneous Terms
(a) All Participants acknowledge and agree that that Kotahi Tourism is expressly authorised to take photographs of Participants during the tour and utilise such photographs for the purpose of promoting Poihakena Tours including but not limited to being displayed on the Kotahi Tourism website.
(b) Photographs remain copyright to the Company and may only be used or reproduced by Participants for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier's products or services, without the Company’s prior written permission.
8. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Kotahi Tourism and each Participant submit to the non-exclusive jurisdiction of the Courts of New South Wales in respect of these Terms and any dispute between them.
Kuranda Koala Gardens:
Cancellation Policy
Admission only:
No charge - however advice given prior to or on the day of travel is required for cancellations.
Package/Combination products:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Wineglass Bay Discovery Tours:
Cancellation Policy:
By us:
On very rare occasions, tours may be cancelled (severe weather, road closures, insufficient numbers). Should this occur you will receive a full refund and we will endeavour to offer you an alternative date.
By You:
If cancellation of booking is made at least 15 day(s) in advance of the scheduled departure, you will receive 100% refund.
If cancellation of booking is made between 7 and 14 day(s) in advance of departure, you will receive 75% refund
If cancellation of booking is made between 3 and 6 day(s) in advance of departure date you will receive 50% refund
If cancellation of booking is made within 2 day(s) of the scheduled departure a 100% cancellation fee will be incurred. No refund.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
